Skip to content

Terms And Conditions

This website is operated by Jones & Co Candlemakers.  Throughout the site, the terms “we”, “us” and “our” refer to Jones & Co Candlemakers.

The business contact details are as follows: Jones & Co Candlemakers, 88B Church Street, PE6 8HD Tel: 07850 625262.

By visiting our site and/or purchasing an item from us, you agree to be bound by the following terms and conditions (Terms of Service).  Please read these Terms of Service carefully before accessing or using our website.  By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Jones & Co Candlemakers reserves the right to change these Terms and Conditions from time to time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

This site and the information, names, images, pictures, logos regarding or relating to Jones & Co Candlemakers are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will we be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence. Whilst Jones & Co Candlemakers endeavour to ensure the information contained in this site is accurate, it does not warrant that it is error free

 

STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

PRODUCTS OR SERVICES 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our returns section.

 

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please view our Privacy Policy.

 

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Jones & Co Candlemakers, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Jones & Co Candlemakers and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforce-ability of any other remaining provisions.

 

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

 

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

CONTACT INFORMATION

Questions about the Terms of Service should be sent to michelle@jandcocandles.co.uk

Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Jones & Co Candles). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

This site may contain links to other sites, please be aware that Jones & Co Candles is not responsible for the privacy practices of such other sites and takes no responsibility for their content or availability.

If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.

Privacy – The Jones & Co Candles Privacy Policy can be viewed here.

Making A Purchase

By submitting your order you are offering to buy the goods and allowing us to use details for the purposes of supplying them, including passing your details on to couriers. You may receive special offers and promotional mail from us only; your information will not be passed to any other third parties.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact Jones & Co Candles immediately. Our website is regularly updated, but if the price has changed after you have placed your order, we we will contact you to ask if you wish to proceed.

If you are in any doubt about the suitability of a product for your requirements, please contact Jones & Co Candles.

Colours

Due to the variations of browser software and monitors, the actual colour of goods may vary from that shown on the web site.

Measurements and Sizes

Lengths, widths, height and weight measurements are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that measurements may vary slightly between production batches. If you need to know the precise dimensions of a product, please contact us.

Product Dimensions – please note that due to manufacturing techniques and processes all dimensions of products may vary by up to 2% plus or minus of the dimensions shown on the website. The only exception to this is ramp length of our vehicle ramps and loading ramp range – the lengths shown may vary by up to 5% depending upon the connection chosen. If you require a specific length please do let us know and we can advise accordingly.

Delivery

Where items are in stock we aim to deliver goods to you on a next business day service when ordering prior to 12:00pm to locations within mainland UK.

Our full delivery details can be viewed here.

Three to five day delivery is standard but you can upgrade to next working day for an additional charge though this not guaranteed – like other mail order/distance selling businesses we rely on 3rd party couriers and whilst we use the best available their service is not guaranteed. On occasion delays in delivery can be experienced due to factors beyond our control. If you require a delivery update please contact Jones & Co Candles, via your preferred contact method and we will update you. We do our utmost to get the product to you as soon as possible. When delays do occur however we are not liable for any compensation whatsoever.

For non-stock items or special builds the usual lead time is between 2-5 weeks, depending on the product ordered – with all deliveries we will keep you updated wherever possible and get these items to you as quickly as possible. For an accurate forecast on the delivery date of a specific ramp please contact us. Special build items are non-returnable and non-refundable.

When you receive your item please check it carefully before signing as “received in good condition”. Goods cannot be returned as damaged in delivery if the consignment is signed for in good condition.

If you find a defective or damaged item please inform us immediately via your preferred contact method, for example via email or telephone.

The Buyer is required to check Goods upon delivery and shall be deemed to have accepted the Goods 30 days after delivery to the Buyer, in line with Consumer Rights Act 2015. Accordingly, no claim for defect, damage or quality will be entertained (without prejudice to the Seller’s other rights pursuant to these Conditions) unless written notice together with all supporting evidence is received by the Seller within 30 days of delivery. After acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.

Our shipping terms for all customers are DAP (Delivered at Place) unless explicitly specified. For more information on INCO terms please see: https://en.wikipedia.org/wiki/Incoterms

Cancellation of Order

As a consumer you have the right, in addition to your other rights, to cancel your order and receive a refund. Please contact us via the above contact details to request cancellation of your order.

When cancelling prior to the dispatch of goods you will receive a full refund, including the refund of any delivery fees. If the item is built to order cancellation must occur prior to the ramp being placed into production to ensure you receive a full refund. To cancel an order, we recommend contacting us as soon as possible via phone or email to allow the best chance of us preventing dispatch.

If the item has been dispatched please view our returns policy below.

In line with our refund policy, refunds may take up to 14 working days from the date of cancellation. Payment is made to the original payment method.

If you wish to cancel your order, you can use the cancellation form below – please note you are not obliged to complete the form:

Cancellation Form

To: Jones & Co Candles

We hereby give notice that we wish to cancel our contract for reference …………………

which was ordered on ………….

Customers name………………………………………..

Customers Address:……………………………………………………………………………………..

Signature:………………………….

Date:…………………..

Returns Policy

For stock/off the shelf items we accept returns as long as the following conditions are met:

Refunds and exchanges are accepted within 14 calendar days starting with the day after the delivery date. You must notify us via phone or email that you wish to return an item within this period – you then have 14 calendar days to return the item at your expense.

Our full returns details can be viewed here.

Where possible, please complete and return the returns form and send this with your returned item to allow us to easily identify you and ensure the refund is processed quickly. You can send the items back using our address above, all returns must be marked with a returns number, which is your invoice number, to allow us to identify the customer. If items are returned without the invoice number (returns number) delays in the refund process may occur as we may be unable to identify which customer has returned the ramp. If you are unsure of your invoice number please contact us and we can provide this to you. Please contact us if you would like the returns details to be sent to you via email or post. Once your goods have been received at our office they will be booked in using your invoice number and a refund or exchange will be processed, as per your requirements.

The customer is responsible for returning the goods at their own expense. We are unable to arrange collections on the customers behalf. We recommend for you to unsure the goods which you are returning as we cannot be held liable for damage in transit back to our warehouse.

All refunds require that the item is to be returned at the customers expense, with all pieces and in original condition.

Refunds will be paid via the original payment method within 14 working days of Jones & Co Candles receiving the goods back, so long as these are in the required condition.

When no receipt is provided, refunds for goods will be given at the discretion of management. A credit note will be issued equal to the item’s prevailing price. Identification is required for all refunds where no receipt is provided.

Customised builds are not available for refund.

Use or installation of product amounts to acceptance of specification/size/width and once used cannot be returned

We will not accept as returned any goods which have been modified in any way by the customer or end user.

Refunds

Your refund may take up to 14 working days from the time we receive your item. Refunds will be paid via the same method as was used to originally pay for the item.

What is refunded when I return an item?

When you return an entire order you will be refunded the price of the item paid at the time of purchase, minus any delivery fees charged. When you return less than the entire order you will be refunded just the price of the items returned.

Warranties and Liabilities

Subject to the conditions set out below Jones & C0 Candles warrants that the specification at the time of delivery and the buyer should only be entitled to benefit of any our warranty or guarantee as is given by the manufacturer to Jones & C0 Candles.

The above warranty is given by the Seller (for the sake of clarity this is Jones & C0 Candles) subject to the following conditions:

  1. it is established by the Seller that some part of the material used in manufacture was defective
  2. the Goods have been returned carriage paid to the Seller
  3. the Goods have not been subjected to abuse or misuse of any kind
  4. the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller’s approval
  5. Standard warranty is 12 months from date of our purchase unless specifically put in writing or shown on the website/product specification

We will not offer warranty on any goods which have been modified by the customer or by any end user.

Exclusions of Liability

Jones & Co Candles will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.

We are not liable if we do not fulfil any obligations towards you at all as a result of Circumstances beyond our control such as (but not limited to):

  1. Acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;
    Force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions;
  2. National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery;
    Latent defects or inherent vice in the contents of the shipment;
    criminal acts of third parties such as theft and arson.


Retention of Title

The risk in the goods shall pass from the seller to the buyer upon delivery of such goods to the buyer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the buyer until the seller has received cash or cleared funds payment in full for all goods delivered to the buyer under this and all other contracts between the seller and the buyer for which payment of the full price of the goods thereunder has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the buyer under which the goods were delivered.


Complaints

We constantly strive to improve our processes and procedures and hope to resolve all queries promptly for you. In the first instance, please do contact us via your preferred contact method, for example phone, post or email, with any complaint and our office team will aim to resolve this with you as swiftly as possible. Our office team will aim to deal with the complaint immediately where possible however, in some instances, if an investigation is required please allow 2 working days to receive a response for telephone complaints. If the complaint is sent via post of email, please allow 5 working days to receive a response. If you wish to escalate your complaint to management, please email michelle@jandcocandles.co.uk.